Cancellation policy
Cancellation Policy
Last updated: November 3, 2026
This page explains how to change or cancel an order and how to manage a subscription. Orders and subscriptions work differently, so please read the section that applies to you.
Orders
Editing or cancelling an order You can change or cancel an order within 24 hours of placing it, as long as it has not shipped. Email info@caeyo.com with your order number as soon as you can. Once an order has started processing or has shipped, it cannot be changed or cancelled, and our Refund Policy applies.
Help with an order you already received If your order arrived damaged, defective or wrong, or you want to use our 30-day money-back guarantee, see our Refund Policy or email info@caeyo.com.
Subscriptions
How subscriptions work When you choose Subscribe & Save, you agree to receive Avanta Calm on a repeating schedule and to be charged each time. Your subscription delivers one pouch (a 30-day supply) every 4 weeks at 12.5% off the one-time price, with free shipping. Your first order is charged and shipped at checkout. After that, each order is charged and shipped on the same 4-week cycle until you cancel. By subscribing, you authorize us to charge your payment method on each renewal. Before you complete checkout we show the price, how often you will be charged and shipped, the discount and the shipping cost, and after you subscribe we email you a confirmation that repeats these terms.
How to cancel, skip or change a subscription You can skip an order, pause, change your delivery frequency, update your payment method or cancel at any time. You do not need to call anyone, and there is no cancellation fee.
On a computer
- Go to try-avanta.com and select Account.
- Sign in with the email address you used to subscribe.
- Open Subscriptions and choose your subscription.
- Select Cancel (or Skip, Pause or Edit) and confirm.
On a phone
- Open try-avanta.com in your browser, tap the menu and choose Account.
- Sign in with the email address you used to subscribe.
- Tap Subscriptions and choose your subscription.
- Tap Cancel (or Skip, Pause or Edit) and confirm.
You will receive an email confirming any cancellation. You can also email info@caeyo.com from the address on your account and we will do it for you.
Timing To avoid the next charge, cancel or change your subscription at least 48 hours before your next order date, which is shown in your account. If you cancel after that point, the next order may already be in processing. Email us and we will help under our Refund Policy.
Skipping and pausing You can skip any upcoming order, or pause your subscription, from the same screen. Skipping moves your next order to the following date in your cycle. Your schedule continues when you resume.
Price changes We will email you at least 30 days before any price change that applies to your subscription. If you do not want the new price, you can cancel before it takes effect.
Failed payments If a payment fails, we may try the charge again and email you. If it still fails, your subscription may be paused until you update your payment method.
Refunds Orders that have already shipped are covered by our 30-day money-back guarantee in the Refund Policy. Cancelling stops future orders and does not refund past ones.
Need help? Email info@caeyo.com. Support hours: Monday to Friday, 9:00 am to 5:00 pm EST.