Shipping policy

Last updated: November 3, 2026

Where we ship We ship to addresses in the United States.

Shipping cost Shipping is free on orders of two or more pouches and on all subscription orders. One-time orders of a single pouch ship for a flat $4.95. The shipping cost is always shown at checkout before you pay. All charges are in US dollars.

Processing time Orders take 1 to 3 business days to process. Orders placed on a weekend or holiday begin processing the next business day.

Delivery time Delivery usually takes 7 to 11 business days after your order ships. This is an estimate, not a guarantee, and carrier delays can happen.

Tracking When your order ships we email you a confirmation with a tracking number. Tracking can take up to 48 hours to update.

Wrong address Please check your address at checkout. If it needs to change, contact us at info@caeyo.com before the order ships. We cannot change an address after shipping. If a parcel is returned to us because of an incorrect address, we can send it again once you pay the new shipping cost.

Cancellations You can cancel within 24 hours of placing your order, before it ships, for a full refund. After shipping, the return process in our Refund Policy applies.

Lost or undelivered packages If tracking says your package was delivered but you cannot find it, tell us within 7 days. If tracking has not moved for 7 days, or your order has not arrived 15 business days after shipping, email us and we will investigate and resend or refund your order.

Damaged, defective or wrong items Email us within 30 days of delivery with your order number and a clear photo. We pay the return shipping for these cases. See our Refund Policy.

Payment Your card is charged when you place your order. We accept the major credit and debit cards and the other payment methods shown at checkout.

Contact us Email: info@caeyo.com Support hours: Monday to Friday, 9:00 am to 5:00 pm EST